FREQUENTLY ASKED QUESTIONS

Orders
1.Question: When the order can be shipped?
Answer: From Monday to Friday, we will process your order within 24h. Orders placed on Saturday and Sunday will be processed on Monday. There may be delays during holidays, so please be patient.
2.Question: When the order arrives?
Answer: After the order is shipped, a shipping confirmation message will be sent to your email or SMS to notify you including tracking number, delivery time, and other information. You can track your order in real-time based on the tracking number. Click on the website below to enter the tracking number to check your logistics. FedEx tracking: https://www.fedex.com/fedextrack/
3.Question: Do you provide the invoice?
Answer: After payment, we will send the order confirmation information to your reserved mailbox or SMS to notify you
Shipping & Delivery
1.Question: Where will my order be shipped from?
Answer: YITAMOTOR has established 6 warehouses in the USA，and provides Free Shipping services in the whole united states except for states of HI, PR, AK, GU, and APO/FPO. Shipping from the warehouse nearest to the shipping address to shorten delivery time. For detailed warehouse information, please refer to: Shipping Policy
2.Question: When the order arrives?
Answer: After the order is shipped, a shipping confirmation message will be sent to your email or SMS to notify you. Contains tracking number, delivery time, and other information. You can track your order in real-time based on the tracking number. Click on to enter the tracking number to check your logistics. FedEx tracking: https://www.fedex.com/fedextrack/
3.Question: Which areas can it be shipped to?
Answer: Provides Free Shipping service in the whole United states except for states of HI, PR, AK, GU, and APO/FPO. Note: Catalytic converter is not legal for sale to CA,NY and CO. If your vehicle is registered in California or New York, DO NOT BUY This item.
4.Question: What's the address that I can return the products?
Answer: 18220 80th Place South, Kent, Washington 98032.
5.Question: How can I track the package of my order?
Answer: Option 1: We will send you an email after the order is shipped. The email contains the tracking number and tracking URL. You can check here.

Option 2: Log in to the YITAMOTOR account, you can see the tracking information on the order section.

Deals and Coupons
1.Question: Can the discount code be used in combination?
Answer: Only one discount code can be used for an order, and one discount code can be used again for products that have dropped in price.
2.Question: How to use discount code?

Answer: Step 1: Enter the payment interface, Click: Show order summary.

Step 2: Enter the discount code and click Next.

Step 3: The discount code is used successfully, add other information to complete the order payment.

Step 1 Step 2 Step 3
3.Question: Why can't the discount code be used?
Answer: Please confirm whether the product meets the scope of participating activities.
4.Question: When will there be a discount?
Answer: We will conduct marketing activities from time to time and send emails to registered users, so please subscribe to the website to get the latest activity information.
Payments
1.Question: What payment methods are supported?
Answer: Only Paypal.
2.Question: What to do if payment fails?
Answer: This situation will not occur when the network is normal. If it does, please replace the device in time and pay again.
Products
1.Question: How to make sure this product fits my car?
Answer: ①Through the model screening on the website, to filter out the products suitable for your model; ②Through the description on the product page, you can reconfirm whether it is suitable for your car model.
2.Question: How to buy pre-sale products?
Answer: Place an order like a normal product, and we will send you a successful payment email, and we will send it to you as soon as the product arrives.
3.Question: How do I get discounts when I buy products in bulk?
Answer: We provide the largest discounts for bulk purchases. For details, please check Wholesale Program: https://www.yitamotor.com/pages/wholesale-program
4.Question: What accessories are included in the product?
Answer: Reference page "PACKAGE INCLUDED" or product pictures.
Official policy
1.Shipping Policy: https://www.yitamotor.com/pages/payment-and-shipping
2.Privacy Policy: https://www.yitamotor.com/pages/privacy-policy
3.Return Policy: https://www.yitamotor.com/pages/returns-policy
4.Warranty Policy: https://www.yitamotor.com/pages/warranty-policy